FAQ

FAQ

How can I choose my shade?

If you are unable to find your shade
reference email us at support@samerkhouzami.com and we will do our best to
assist you.

Where can I get your products?

You can
find our Products on our website www.samerkhouzami.com

You can also find them at SAMER KHOUZAMI, Ain
El Tineh Beirut Lebanon.

SEPHORA -
The Avenues Phase 3 – KUWAIT

SEPHORA -
The Avenues Phase 4 - KUWAIT

SEPHORA - 360
Mall - KUWAIT

SEPHORA – Al
Kout Mall - KUWAIT

SEPHORA – Marina
Mall - KUWAIT

SEPHORA -
The Avenues – Bahrain

 

Sephora
store - Villagio Mall – QATAR

Sephora
store – Place Vendome Mall - QATAR

 

SEPHORA
DUBAI Mall

Sephora –
Red Sea Mall – Jeddah KSA

Sephora –
Nakheel Mall – Riyadh KSA

Mia Cosmetica
Stores – Albania

Mia
Cosmetica Stores – Kosovo

Are the brushes sold in sets?

The SK Brushes are sold individually so that you can create your own set of favorite
brushes.

I have not received a confirmation email.

Please make sure the email address you have entered is correct
and kindly check your junk mail. If it is still not received kindly contact us
on support@samerkhouzami.com

How can I track my order?

You can check your order status in your account section on the
website. In addition, you will receive an email with your tracking details.

Can I cancel/change my order?

We intend to prepare and dispatch your order as fast as
possible. Once your order is processed, it cannot be changed nor canceled. It
would be ideal if you take additional consideration while choosing your
products.

How long will it take for my order to be delivered?

Delivery time usually ranges within 6 – 10
days of you placing order, depending on your location.

You can always track your shipment under your
account section on the website, or follow the tracking number sent to you via
email.

You may experience a delay in shipping during peak periods
including launches and promotions.

An item came damaged, what should I do?

If any of the products you have ordered
came in a damaged or disappointing condition, please email us to support@samerkhouzami.com within 2 days of receiving your parcel. Make sure to include a picture
of the item and your name. Please take into consideration that claims reported
after 2 days of the delivery cannot be considered.

My order came missing an item, what should I do?

Please email us at support@samerkhouzami.com
within 2 days of receiving your order. Make sure to include your name in the
email to be able to review your request. Please note that claims reported after
2 days of delivery may not be reviewed.

Where is my order shipped from?

Our primary dispatch locations are
from Lebanon and the UAE.

What currency will I pay in?

All prices are quoted in USD. You can
choose a different currency to be displayed but all transactions will be made
in USD at checkout.

What payment options do you accept?

We accept PayPal, Mastercard, Visa, Apply pay and Americazn Express.

Do you ship for free?

We provide free
shipping for all orders inside Lebanon.

International
customers are eligible for free shipping for orders above 110 USD

Customs import
charges & taxes are the responsibility of the customer.

ARAMEX have contacted me regarding an additional payment but I was offered free shipping. What is this additional payment?

If your order was over $85, we
cover the cost of shipping your order to you. However, your order may have been
subject to duties & taxes applied by your local customs office. Customs
policies differ widely from country to country. 
Please contact your local customs office for more information.

Will I have to pay duties?

Orders may be subject to import
taxes, customs duties and fees charged by your country’s customs office upon
arrival. When ordering from samerkhouzami.com, you are responsible for any of
these import fees, as well as complying with all laws and regulations of the
destination country. SAMER KHOUZAMI cannot predict what your specific charges
may be.

How do I pay for any additional taxes & duty charges?

ARAMEX will get in touch with you if there are any extra duty
charges applied to your shipment. ARAMEX will collect them for the benefit of
your local customs office before or upon delivery. In some cases, you will have
to provide a written notice to grant ARAMEX to clear your order from customs.

What happens if I refuse to pay for additional taxes & duties on my order?

In this case, ARAMEX will try to return your order to SAMER
KHOUZAMI. A refund will be processed within 7 days from returning the shipment.
However please note that the cost of returning your order will be deducted from
the total amount refunded to you. Please note some countries’ law and
regulations may not permit your shipment to be returned due to inability to pay
custom taxes and charges, in this case a refund is not ensured.

My order was lost what should i do?

If your order was lost and was not
delivered to you, please contact our customer service team on
support@samerkhouzami.com or call us at +9611788790, +9613547776, Monday
through Friday from 9am and 5pm (GMT+2).

I'm having trouble placing my order. What should i do?

Please contact us so we may assist
you on support@samerkhouzami.com or call us at +9611788790, +9613547776,
Monday through Friday between the hours of 9am and 5pm (GMT+2).

Where do you ship?

We currently ship worldwide, except for the
following countries:

Palestine

Israel

Iran

Russia

Syria

Turkey

Mexico

Brazil

KSA 

Spain

Kuwait

KSA

Are your products Cruelty Free/Vegan/Paraben Free?

SAMER KHOUZAMI products are
officially certified as Paraben Free. We confirm that we do not conduct animal
testing on ingredients or finished products although we cannot claim Cruelty
Free on all of our products due to certifications we are still working on.
SAMER KHOUZAMI always tries to formulate Vegan products however in some
products we may need to use animal by-products to enhance our formulas.

Do you offer gift cards?

You can purchase a gift card at
our website by visiting the SHOP section

I'm interested in the pro artist program. How do i apply?

To find out more about our Pro
Artist Program please follow this link https://samerkhouzami./public/pro-artist.

How can i reach customer service?

You can contact us by sending an email to support@samerkhouzami.com. If you would like to speak with someone by phone,
please call our numbers below. Agents are available from Mon - Fri: 9am-5pm
(GMT+2).

+9611788790

+9613547776